Not that she's any great guru of mine, but Coco Chanel was a wise old bird when it came to business. One of her reported sayings is, 'Profit is sanity; turnover is vanity'. To the public sector, 'profit' has often had heinous connotations: it's about greed, moving money away from the people towards already-wealthy individuals. But you only need to engage the brain for nano-seconds before that analysis falls to pieces. Any business needs to generate profit in order to develop and expand. Simply expanding turnover without trying to increase efficiency is a fool's game, says Coco. But in a fast growing small-ish business, it's difficult to focus heavily on the bottom line when you're constantly re-investing - employing extra staff so you can win new business etc. When I joined Ten in 2007 we turned over about £3.75m. We are now about six and half times bigger than that. Our constant debate is the extent to which we need to worry about the bottom line.
At least we're not a PLC, where the whole business would be driven by analysts demanding to know how we will have generated increased profit by the next quarter.
Or maybe that would be a good discipline.
Hmm.
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